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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Slagle customs

Slagle customs

June 28, 2024

1  out of  5
rating by Slagle customs
"Absolutely the worst insurance provider they will automatically deny your claim and force you to sue them to get paid appropriately."
We responded:
"We are sorry to hear about your experience and appreciate your feedback. I do not see that you have an account at our office. At Denise Thomas State Farm Agent, we aim to resolve issues promptly and fairly. If there is anything we can do to assist you, please call us at (803) 359-0770 to discuss your concerns further. -Denise "
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Amanda Upchurch

June 20, 2024

5  out of  5
rating by Amanda Upchurch
"This State Farm agency has a wonderful staff. They’re extremely helpful and friendly!"
We responded:
"I am so glad to hear about your positive experience with our staff. Thank you for the 5 star review, Amanda! -Denise "
Profile photo of Thomas Upchurch

Thomas Upchurch

June 20, 2024

5  out of  5
rating by Thomas Upchurch
"All the personality is very kind, outgoing and courteous!"
We responded:
"We greatly appreciate you taking the time to leave us a review. We look forward to working with you, Thomas! -Denise"
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Alyssa D

June 20, 2024

5  out of  5
rating by Alyssa D
"Friendliest service and Mrs. Kaye is always a pleasure to do business with! We love our State Farm people!"
We responded:
"Your positive review means so much to us, Alyssa! We appreciate you as a customer. -Denise "
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Chris Parrish

June 5, 2024

5  out of  5
rating by Chris Parrish
"What a warm friendly environment."
We responded:
"Chris, thank you for your kind words! We're thrilled you found our office warm and friendly, and we greatly appreciate your feedback! -Denise""
Profile photo of Susan Jenkins

Susan Jenkins

June 4, 2024

5  out of  5
rating by Susan Jenkins
"This State Farm agency has a wonderful atmosphere. Staff is extremely professional and friendly!"
We responded:
"Thank you, Susan! We're so pleased that you enjoyed the atmosphere at our office. Our team strives to be professional and friendly, and we're happy you noticed! Please stop by whenever you need us! -Denise"
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Jamie Wood

June 4, 2024

5  out of  5
rating by Jamie Wood
"So courteous and helpful!"
We responded:
"Thank you, Jamie, for your 5-star review! We're glad to hear that you found the Denise Thomas State Farm Agent team courteous and helpful. We appreciate your feedback, and we look forward to serving you again! -Denise"
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April Whitlock

May 24, 2024

5  out of  5
rating by April Whitlock
"Great office!"
We responded:
"I am glad to hear you had a positive experience with our office! Please let us know if there is anything you need in the future, our office is here for you. -Denise"
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Tania Cook

April 13, 2024

5  out of  5
rating by Tania Cook
"Love Denise Thomas and her staff. Been with them for 24 years. Ms. Denise will go above and beyond for you and your family. Michelle and Mrs. Kaye are my go to people and they are always helping me save and and answering my questions. They get to know their clients by names, not by just looking you up in their system. They are ALL family oriented and they will make you feel like a part of their family. I wouldn't trust anyone else to protect me and my family."
We responded:
"Tania, we are deeply grateful for your long-standing relationship and confidence in us. Michelle, Kaye, and the entire team are thrilled to hear that we've been able to provide top-notch service for you. Thank you for being part of our office’s family! -Denise"
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Jenni Denny

April 10, 2024

5  out of  5
rating by Jenni Denny
"Quick to get an appointment, fast, friendly service and worth the product! Thank you!"
We responded:
"Jenni, we’re so glad to hear that setting up your appointment was straightforward and that you received fast and friendly service! Our team strives to make sure that each interaction is efficient and beneficial. We look forward to continuing to meet your needs. Cheers from all of us on the Denise Thomas State Farm Agent team! -Denise"
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Jennifer Stevenson

April 10, 2024

5  out of  5
rating by Jennifer Stevenson
"Her agents and staff, specifically Michelle, have been absolutely wonderful in my switch from an agent I was with for 20 years. They made the transition so easy. Also, Mrs. Thomas has helped my aunt, who is also a client of hers, personally with all the insurance needs for her recently deceased husband. My aunt didn’t have to worry about thing. Mrs. Thomas just took care of it. I would highly recommend this agency to anyone."
We responded:
"Jennifer, thank you for sharing your experience and choosing our office for your transition. It’s heartening to hear how Michelle and the team made the process smooth for you. It’s our pleasure to help in any way we can, and your recommendation means the world to us. Warmest regards from everyone here at the Denise Thomas State Farm Agent office! -Denise"
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Ryan Prentice

April 10, 2024

5  out of  5
rating by Ryan Prentice
"Friendly knowledgeable staff. Impeccable customer service and customer care."
We responded:
"Ryan, thank you for your wonderful review! We're thrilled to hear you've had such positive experiences with our team. Our goal is always to provide excellent service and support. We appreciate your acknowledgment of our efforts and look forward to serving you in the future. Thanks again from the entire Denise Thomas State Farm Agent team! -Denise "
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Kyle Jenkins

March 26, 2024

5  out of  5
rating by Kyle Jenkins
"Super great and kind people!"
We responded:
"Kyle, thank you so much for your kind words and the five-star review! We're thrilled you had a great experience with our team. At Denise Thomas State Farm Agent, we strive to make sure each interaction is filled with kindness and helpfulness. Your feedback is greatly appreciated, and we look forward to continuing to serve you with the same level of care and dedication. Thanks again for choosing us! -Denise"
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Darcy Templeton

March 5, 2024

5  out of  5
rating by Darcy Templeton
"I have been a client for over 25 years. Great local business with great customer service. Would highly recommend."
We responded:
"Hi Darcy, It's so good to see your 5 star review. Thank you for sharing the experience you had with our office. We appreciate you!! Blessings, Denise"
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Gabe Herold

February 29, 2024

5  out of  5
rating by Gabe Herold
"The environment was pleasant, super nice people as well. Emily is a very good asset to the office."
We responded:
"Thank you Gabe for your comments regarding our office and Emily. We are blessed to have her on board! --Denise"
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Milton Smith

February 14, 2024

5  out of  5
rating by Milton Smith
"Always ready to help. Staff very nice to deal with."
We responded:
"Milton, thank you from the bottom of our hearts for your review! Your feedback has us thrilled to know that our team is always ready and willing to help you in any way possible. Exceptional customer service is our top priority, and we're so grateful for your sincere appreciation. If you have any more questions or need help, please don't hesitate to let us know! We're here to help and can't wait to work with you again! – Denise"
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Kyle Taylor

January 16, 2024

5  out of  5
rating by Kyle Taylor
"Love this agency! They make me feel like family 👍!!"
We responded:
" Thank you for your five-star review, Kyle! We're thrilled to hear that you feel like part of the family at Denise Thomas State Farm. Your support and kind words mean a lot to us! Please don't hesitate to reach out if you need anything else! – Denise "
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Theresa Boynton

January 8, 2024

5  out of  5
rating by Theresa Boynton
"Mike was wonderful to speak to in getting my replacement figured out! I personally work in insurance and he handled everything perfectly! Good luck to your team and keep up the good work!!"
We responded:
"Theresa, your kind words are truly appreciated! We're thrilled to hear that Mike provided you with excellent service. We appreciate your kind words, and we'll be sure to pass along your compliments to him. We strive to deliver the highest level of service and love hearing when we've met that goal. We're here to support you, so don't hesitate to reach out if you need anything in the future. Thanks again for choosing Denise Thomas State Farm! – Denise"
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Emily Coppney

January 8, 2024

5  out of  5
rating by Emily Coppney
"Super nice people here!!"
We responded:
"Thank you for your glowing review of the team, Emily! The Denise Thomas State Farm team is committed to providing friendly and exceptional service, so we’re glad that we delivered! Thank you for taking the time to share your feedback; it means the world to us! – Denise"
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Eric Priest

January 8, 2024

5  out of  5
rating by Eric Priest
"Denise’s office is very professional and helpful. Their team members have years of experience and care about their clients. If you are looking for a local, trustworthy agent, go to Denise Thomas State Farm."
We responded:
"Eric, your words have truly warmed our hearts! Your recognition of our professionalism and dedication to our customers means a lot to us. We appreciate your support and your recommendation. Thank you for choosing us for your insurance needs! – Denise"
Profile photo of Carson Priest

Carson Priest

January 8, 2024

5  out of  5
rating by Carson Priest
"Great people. Very kind"
We responded:
"Thank you so much, Carson! We're thrilled to hear that your experience with the Denise Thomas State Farm team was excellent. Your feedback is invaluable to us, and we're committed to delivering kindness in each interaction. Thank you for relying on us for your insurance needs - we're honored to serve you! – Denise"
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Karl

November 21, 2023

5  out of  5
rating by Karl
"I had forgotten the value of speaking to someone in person at a local office until I met Kaye at State Farm. My wife hit a deer on Pilgrim church road, which totaled her car. Kaye helped me determine the proper steps in the correct order to resolve. I really appreciate the personal service during stressful situations like this."
We responded:
"Thank you for taking the time to share your experience with us, Karl! We're so glad to hear that Kaye was able to provide the support and guidance you needed during such a stressful time. At Denise Thomas State Farm, we understand the importance of personal service, especially when unexpected incidents occur. We're here to help make difficult situations easier. We appreciate your confidence in us and look forward to continuing to serve you! -Denise"
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Jimmy Teeter

August 15, 2023

5  out of  5
rating by Jimmy Teeter
"Natalie Miller has been outstanding in answering all of my questions and concerns. This is why I will remain a loyal customer with this Agency. Great job!"
We responded:
"Hello Jimmy, Thank you for your kind comments and the 5-star review. Natalie makes it her purpose each day to make a difference. We appreciate you and your loyalty to Denise Thomas State Farm! --Denise"
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Mrs Dani

August 2, 2023

5  out of  5
rating by Mrs Dani
"I & my family have been customers for not just years but for decades and 3 generations. This agent has been more like a family member than insurance agent. During the covid lockdown, Denise & her staff were calling up some of their elderly customers asking if they needed Denise or staff to go and get food, medicine, or anything else dropped off at their house. When my father got in an accident her office was there to make everything go smoothly and checked on him regularly. I have heard the same from many friends in Lexington. One of the things that makes living in Lexington so wonderful is the people who live and work here. Denise and her staff are defiantly part of the reason that is true. This State Farm office doesn't just say, "Like a good neighbor, State Farm is there" they actually live it."
We responded:
"Thank you SO much for your kind comments. We feel that our customers are our family and we always want to work hard to make a difference. We seek to shine God's light and are happy we could help your family at a time that was difficult for so many. We appreciate you beyond measure! Regards, Denise"
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Katherine Rogers

July 25, 2023

5  out of  5
rating by Katherine Rogers
"I have been with Denise Thomas for almost 20 years. Her office staff is great. They go above and beyond great customer service. I like knowing my agent is only a phone call away. You don't find this kind of service every day."
We responded:
"Hi Katherine, Thank you ever so much for your 5 star review and especially the comments about my team. You are a blessing to us! Have a great day ma'am!! --Denise"